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Purchasing Credits

You can purchase credits directly from your organization’s billing page to top up your account balance.

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Credit Top-up

  1. Navigate to Organization Settings → Billing
  2. Scroll to the “Top Up Credits” section
  3. Enter the desired amount
  4. Enter your credit card details using the secure payment form
  5. Click “Top Up Credits” to complete the purchase
Your credits will be added to your account balance immediately after payment confirmation.

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Downloading Invoices

Each credit top-up paid by card generates a Stripe invoice. In Organization Settings → Billing → Recent Transactions, top-up rows show a download icon — click it to open the PDF invoice in a new tab. Only organization admins can download invoices.

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Payment Methods

You can save multiple credit cards in your billing area:
  1. Go to Organization Settings → Billing → Payment Methods
  2. Your saved cards are listed with the last 4 digits
  3. Click the trash icon to remove a card

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Redeeming Coupons

To redeem a promotional coupon code for free credits:
  1. Navigate to Organization Settings → Billing
  2. Scroll to the “Redeem Coupon” section
  3. Enter your coupon code
  4. Click “Redeem Coupon”
Each coupon code can only be redeemed once per organization. The credits will be instantly added to your balance.

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Credit Balance

Your current credit balance is displayed at the top of the Billing tab. You can also view your full credit ledger to see all transactions and usage history.

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Low Balance Warning

If credit enforcement is enabled and your balance drops below the warning threshold:
  • You’ll see an amber warning at the top of the Usage page
  • A “Top up credits” link appears in the warning message
  • Clicking the link takes you directly to the top-up form

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Credit Status

Credit statuses indicate enforcement state:
  • Active: Billing operations proceed normally
  • Warning: Balance is low (below warning threshold)
  • Blocked: Balance is exhausted, billable actions are halted
An organization can also be force-blocked by Cyberwave staff regardless of its balance or whether credit enforcement is enabled. A force-block stays in effect until staff lift it. Contact support if your organization is blocked unexpectedly.

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Blocked Services Alert

The first time you open the app in a session while your organization is blocked (or credits are running low), an alert lists which services are paused — AI agents, workflow execution, ML model inference, and asset operations — with a link to billing. The alert appears once per session.

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Pricing

Credit pricing varies by operation type:
  • Platform Events: Billed based on active rate card (events, workflow runs, node executions, alerts)
  • AI Usage: based on provider-reported cost
  • Storage: Billed per GB-month at active storage rate
View the Usage page in your organization settings to see current rates and historical charges.